Merchandise (Residential Wallcovering) may be returned for a refund within (30) days of delivery, they must be unopened and in the orginal packaging; all you need to do is ship the wallpaper back to the stocking mill after obtaining a return authorization from us. We will process your refund within 48 hours of it being received and inspected by the mill.
If the return is due to a manufacturer defect, or our error, we will issue a full refund within 30 Days of delivery of the product to your address. If the return is due to buyer’s remorse, a pattern mismatch due to reorder without a run/batch number, or any other reason, a 35% restocking fee will be deducted from the product refund amount to ensure the continued quality of our products and services. Please note that any shipping fees paid with original order are non-refundable.
Please note: We cannot accept returns after the 30 days of the receipted delivery, no exceptions. We cannot accept returns on Wallpaper Adhesive or Commercial Products at any time. We cannot accept opened or altered rolls at anytime.
There is a 35% re-stocking fee on all returns unless there is a manufacturer defect in the product or we have made an error in processing your order. We understand that wallpaper might look different in person than its online representation which is why we strongly suggest first ordering samples before placing your actual order. If you need help ordering, or you are unsure about measurements, please give us a call or e-mail so we can assist you.
Please note that under normal circumstances we do not waive re-stocking fees for patterns being different in person than on the computer screen, receiving a different run number if you did not inform us of a re-order, buyer's remorse, or changing your mind after the order has been shipped.
Wallpaper must be in new condition and in the original packaging to qualify for a refund. Please do not assemble or modify the product in any way.
Commercial 52-54" wallcovering cannot be returned for any reason unless an actual manufacturer defect is found.
Residential wallcovering can ONLY be returned within 30 days of the date of delivery.
SAMPLES IS NON-RETURNABLE
All samples are non-refundable and not returnable for store credit.